RBS Premier Black 4+

Doesn’t scale to my iPhone and won’t scroll for buttons off screen. Search capability on events particularly bad. No useful filtering so just a long list.

Hi Another Scot. Sorry to hear you've had trouble using the service on your mobile phone. Please email us at enquiries@membershipbenefits.rbs.co.uk with screen shots of your issue and we will come back you, thanks

Really only use this app for booking tickets because it’s a genuine saving when done this way. But what a faff it’s almost worth paying the extra to avoid the issues. You largely end up phoning in to try and sort it and even then the people you speak to struggle to help if you call when the admin team have finished.

When you are able to book tickets they seem to book them with their own email address and then send them on to you. I’m still waiting for the e tickets for an event next week. They’ve confirmed they have them but so far haven’t been able to send them to me. It’s for a festival and so you can imagine how unnecessarily complicated this makes things. All up the customer experience for the service and the performance of this app fall short. Think carefully before relying on it and the company that run the service for RBS if you are generally short of time. Does make you wonder if the fee for the account is worth it.

Hi MacGoober. Sorry you've had a bad experience booking your tickets. If you'd like to email us at membershipservicesapp@capillarytech.com, using the email you use to log in to the app, we will be able to follow up with the ticket booking team to make sure your tickets are on the way.

A very poor effort from a company with presumably a large IT team and expertise. For example, it is not obvious, if at all possible, to search for a concert by location. Only sort an entire list (which is useless) and is not helpful unless one is looking to search for a specific concert name. Would it not be helpful to apply more search criteria (like almost ever other website/app) to be able to browse and look for concerts in a specific area that I might not know about?

Hi Olly77, Thank you for your feedback. Sorry you felt your experience was sub-standard. We're always looking at how we can improve the app experience, so thanks for the feedback, we'll take it on board and look for ways we can improve the search functionality for concerts. Best wishes